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Refund Policy

Effective Date: 07/01/2025

Thank you for choosing CMAI Services (“we”, “us”, or “our”). We aim to provide high-quality professional services in enhancement and consulting. This Refund Policy outlines the terms under which refunds may be issued for services purchased through our website, cmaiservices.wixsite.com.

By engaging our services, you agree to the terms of this Refund Policy.

Eligibility for Refunds

We take great care to ensure satisfaction with our services. Since most services involve time, expertise, and resources, refunds are considered under specific circumstances:

  1. You must submit a refund request in writing within 7 days of service delivery or completion.

  2. Demonstrate that the service delivered was incomplete or materially different from what was agreed upon in writing.

  3. Provide details supporting the claim, such as documentation or correspondence.

Please note that disputes over business decisions or strategic outcomes are generally not eligible for refunds—only clear deviations from agreed-upon deliverables will be considered.

Non‑Refundable Items

The following are non-refundable:

  • Initial consultations and discovery sessions once delivered.

  • Any milestones or completed deliverables (e.g., reports, plans) already received.

  • Fees related to travel, third-party resources, or external tools unless explicitly included in a refundable plan.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Partial Refunds

Partial refunds may apply when:

  • You accept partial deliverables and later decide to discontinue.

  • Services are paused before completion.

  • We opt to issue a goodwill credit for unresolved issues.

Refund amounts will be prorated based on the portion of work completed.

Refund Request Process

To initiate a refund:

  1. Email our team at info@cmaiservices.com with:

    • Your full name

    • Project or invoice reference

    • Detailed reason for your request

  2. We’ll acknowledge receipt within 2 business days.

  3. Our team will review your request and consult with you for more information, if needed.

  4. Approved refunds will be processed within 14 business days.

Refund Method

Refunds will be returned via the original payment method used. Please allow up to 14 business days after approval for funds to clear in your account. Processing times may vary by banking institution.

Amendments Due to Developer or Client Changes

If delays are caused by client-side requests (e.g., change of scope, delayed feedback), refunds will generally not apply, but we may offer credits toward future services.

Cancellations and Rescheduling

To cancel or reschedule a confirmed session or service:

  • Please notify us via email at least 48 hours in advance.

  • Last-minute cancellations may incur a cancellation fee of 50% of the scheduled session cost or require rescheduling with no refund.

Questions or Concerns

If you have questions or wish to discuss our policy, please contact us at:

Email: contact@cmaiservices.com
Phone: 682-481-4870
Mailing Address: 14397 Speargrass Drive, Frisco, Texas 75033

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